Dear Engeman Theater Patrons,
Thank you for your patience as we have worked to determine the most responsible course of action for our upcoming schedule. Due to the global pandemic we will be rescheduling all of our performances. We will resume our schedule in March of 2021. Below is a video from owner Kevin O’Neill explaining our reasoning for the schedule change.
WHAT TO DO ABOUT YOUR TICKETS
At this time, the John W. Engeman Theater administrative and box offices are closed until further notice. There is a small team of Box Office representatives working remotely to answer any questions you may have. Ticket holders to canceled performances will have the full value of their tickets held on their account. Your seats are secure and will be moved forward one year. New tickets will be sent to you reflecting the new performance dates.
We ask for your patience as we attempt to address everyone’s concerns under these unusual circumstances. By keeping your tickets on account with the theater, it will help us continue our commitment to our employees as we have been doing in the short term, while safeguarding our longer term future.
In the meantime, any ticket related questions can be directed to 631-261-2900 or firstname.lastname@example.org
Any questions relating to how you may help the theater during this period can be directed to Kevin O’Neill at email@example.com.
Watch our Q&A webinar with Kevin O’Neill and Richard Dolce:
FREQUENTLY ASKED QUESTIONS
Q: What if I used my tickets for a credit towards next season?
A: You may purchase tickets for Sister Act & Anything Goes at the same price as the credit you received or leave things as is and your season will begin with On Your Feet in July 2021
Q: I canceled my season tickets for the 20-21 Season. Did I lose my seats?
A: We would be happy to reinstate your season tickets for the new season in your original seats.
Q: Can I get my money back now and repurchase my Season Tickets later?
A: In order to ensure that you are able to keep your seats and to minimize any disruption to your season ticket package we will be automatically transferring you into rescheduled shows. If there are any specific issues please reach out and speak with our box office about other options.
Q: What is the new payment plan schedule?
A: We will be processing the final payment plan installments on September 1, 2020.
Q: If the theater gets a lot of cancellations, Can I check back and make a seat change request?
A: Yes, we will entertain all change requests at a future date. Change requests as always will be processed on a first come first serve basis.
Q: Are you still going to have Special Events?
A: Yes, we will still be offering many special events.
Q: I still have vouchers from the canceled Special Events. Will I still be able to use them?
A: All current vouchers will remain valid for the new season. You will not lose any events due to the pause.
Q: What will happen to canceled Special Events?
A: We plan on rescheduling as many of the Special Events as possible. Any events that cannot be rescheduled will be replaced with new events.
Children’s Theater & Camp/Classes
Q: Are you going to do the same Children’s Theater Series next year?
A: Yes, all of our Children’s Theater shows will also be moved out a year and take place at the same time next year.
Q: What are we doing with Camp?
A: Due to the phased reopening, the seriousness of the virus and the challenge of social distancing with children we have made the difficult decision to cancel our Summer Camp.
Gift Cards & Donation Gift Certificates
Q: My donation certificate is going to expire while you’re closed. Can I still use it?
A: Yes, we will be extending all donation certificate expirations for one year from the original expiration date.
Q: Are gift cards available for purchase? Will old ones expire?
A: Yes, gift cards will remain available for purchase. We will honor all existing gift cards, they will not expire.
Q: What if a I have tickets for a show and want to reschedule them for one of the new dates?
A: If you have tickets to a show that you would still like to see, please contact the Box Office after June 15, 2020 to select new dates.
Q: How can I help the theater? Can I make a donation?
A: Please contact Kevin O’Neill directly to discuss options – firstname.lastname@example.org
Q: Will you be offering any online or streaming performances during the pause?
A: While we are considering many options during the pause period, licensing restrictions, as well as the safety of our performers and crew, do not allow us to offer streaming performances.
Q: Will you open sooner if things turn around earlier than expected?
A: We will be closely monitoring the environment and will definitely consider offering some events or special performances prior to the start of the new season if we are able to do it safely for our patrons, staff and performers.
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