Frequently Asked Questions



At this time, the John W. Engeman Theater administrative and box offices are closed until further notice.  There is a small team of Box Office representatives working remotely to answer any questions you may have. Ticket holders to canceled performances will have the full value of their tickets held on their account.

We ask for your patience as we attempt to address everyone’s concerns under these unusual circumstances.  By keeping your tickets on account with the theater, it will help us continue our commitment to our employees as we have been doing in the short term, while safeguarding our longer term future.

In the meantime, any ticket related questions can be directed to 631-261-2900 or

Any questions relating to how you may help the theater during this period can be directed to Kevin O’Neill at



Sister Act

Q: What if I bought tickets for Sister Act?
A: We can convert your tickets to a credit in your account to be used toward a future performance, exchange each ticket for two Special Event vouchers or you may request a refund.

Q: What if I have Sister Act tickets as part of a Season Ticket package?
A: You may convert your Sister Act tickets to a credit in your account, apply the value to your Season Ticket renewal, exchange each ticket for two Special Event vouchers or request a refund.

Q: What if I received Sister Act tickets as a complimentary show when I became a Season Ticket Holder?
A: You can exchange each complimentary ticket for two Special Event vouchers.

Season Tickets

Q: I canceled my season tickets for the 20-21 Season.  Did I lose my seats?
We would be happy to reinstate your season tickets for the new season in your original seats.

Q: Can I get my money back now and repurchase my Season Tickets later?
In order to ensure that you are able to keep your seats and to minimize any disruption to your season ticket package we will be automatically transferring you into rescheduled shows.  If there are any specific issues please reach out and speak with our box office about other options.

Q: If the theater gets a lot of cancellations, Can I check back and make a seat change request?
Yes, we will entertain all change requests at a future date.  Change requests as always will be processed on a first come first serve basis.

Special Events/Vouchers

Q: Are you still going to have Special Events?
Yes, we will still be offering many special events.

Q: I still have vouchers from the canceled Special Events.  Will I still be able to use them?
All current vouchers will remain valid for the new season.  You will not lose any events due to the pause.

Q: What will happen to canceled Special Events?
We plan on rescheduling as many of the Special Events as possible.  Any events that cannot be rescheduled will be replaced with new events.

Children’s Theater & Camp/Classes

Q: Are you going to do the same Children’s Theater Series next year?
Yes, all of our Children’s Theater shows have been moved out a year.

Q: What are we doing with Camp?
A: We will be holding 2021 Summer Camp! This year’s dates and shows will be announced soon. All camp activities will be conducted in accordance with New York State and CDC Covid-19 safety guidelines.

Gift Cards & Donation Gift Certificates

Q: My donation certificate is going to expire while you’re closed.  Can I still use it?
Yes, we will be extending all donation certificate expirations for one year from the original expiration date.

Q: Are gift cards available for purchase?  Will old ones expire?
Yes, gift cards will remain available for purchase.  We will honor all existing gift cards, they will not expire.


Q: What if I have tickets for a show and want to reschedule them for one of the new dates?
If you have tickets to a show that you would still like to see, please contact the Box Office to select new dates.

Q: How can I help the theater?  Can I make a donation?
Please contact Kevin O’Neill directly to discuss options –

Q: Will you be offering any online or streaming performances during the pause?
While we are considering many options during the pause period, licensing restrictions, as well as the safety of our performers and crew, do not allow us to offer streaming performances.

Q: Will you open sooner if things turn around earlier than expected?
We will be closely monitoring the environment and will definitely consider offering some events or special performances prior to the start of the new season if we are able to do it safely for our patrons, staff and performers.


If you could not find what you were looking for, please submit a question using the form below for one of our team members to answer.

  • Name * Required
  • Question Topic * Required
  • This field is for validation purposes and should be left unchanged.